Last Updated: March 09, 2026

This Refund & Cancellation Policy explains how cancellations, appointment changes, refunds, and non-attendance charges are handled for services booked through HSSE Solutions.

1. Definitions

Company / We / Us

HSSE Solutions.

Customer / You

Any individual, business, landlord, contractor, property owner, organisation, or client who books services with us.

Services

Health, Safety, Security, Environmental, compliance, consultancy, inspection, certification, training, assessment, and related professional services provided by HSSE Solutions.

Booking

A confirmed appointment, consultation, inspection, audit, assessment, training session, or service booking made with HSSE Solutions.

Working Day

Monday to Friday, excluding public and bank holidays in England and Wales.

2. Bookings & Payments

A booking is considered confirmed once payment has been received or written confirmation has been provided by HSSE Solutions.

Where payment has not been received, we reserve the right to postpone, amend, or cancel the booking.

Certain services may require full or partial payment in advance before work can commence.

3. Customer Cancellations

Customers may cancel a booking by contacting us via email or telephone.

To avoid cancellation charges, cancellations should be made at least 24 hours before the scheduled appointment or service time.

Cancellations made less than 24 hours before the appointment may be subject to an administration or attendance fee.

4. Rescheduling Requests

Customers may request to reschedule an appointment, inspection, consultation, or training session by contacting our team.

Rescheduling requests made within 24 hours of the scheduled appointment may incur an administration charge.

All rescheduling requests are subject to availability.

5. Non-Attendance & Access Issues

If our consultant, engineer, assessor, or representative attends the agreed location and the service cannot be completed due to circumstances beyond our control, an attendance fee may apply.

Examples include:

• No access to the premises

• Incorrect address information supplied

• Required personnel not present

• Restricted site access

• Health and safety concerns preventing work from proceeding

• Utilities, documentation, or required information not being available

• Delays caused by the customer, site management, or third parties

Any attendance fee reflects time, travel, operational, and administrative costs already incurred.

6. Refund Policy

Where a refund is approved, payment will normally be returned to the original payment method used for the booking.

Refund processing times may vary depending on your payment provider or financial institution.

Refunds may be provided where:

• A booking is cancelled in accordance with this policy

• HSSE Solutions is unable to provide the agreed service

• Duplicate payments have been made in error

• A booking is cancelled by HSSE Solutions and no suitable alternative arrangement can be provided

Refunds are generally not available where:

• A consultant or assessor has already attended the site

• The service could not proceed due to customer-related issues

• Access was not provided as agreed

• Administrative, travel, accommodation, parking, or operational costs have already been incurred

7. Cancellations by HSSE Solutions

In exceptional circumstances, HSSE Solutions may need to cancel or reschedule a booking due to factors beyond our reasonable control, including:

• Staff illness or emergency absence

• Severe weather conditions

• Travel disruptions

• Operational requirements

• Site safety concerns

• Events outside our reasonable control

Where possible, we will provide advance notice and offer an alternative appointment or service date.

If an alternative arrangement cannot be agreed, you may request a refund for any fees paid relating to the affected booking.

8. Additional Services & Remedial Works

Unless specifically agreed in writing, quotations and booking fees cover only the services described in the confirmed booking.

Any additional consultancy, corrective actions, remedial works, training, inspections, reports, or services requested outside the original scope may be subject to additional charges.

Separate quotations may be provided where required.

9. Contact Us

To cancel, reschedule, or request a refund, please contact us using the details below:

HSSE Solutions

Website: https://hsse-solutions.co.uk/

Email: info@hsse-solutions.co.uk

Phone: 020 8178 5892

We aim to respond to all enquiries and refund requests promptly and fairly.

10. Policy Updates

HSSE Solutions reserves the right to amend or update this Refund & Cancellation Policy at any time.

Any updates will be published on this page together with the revised date. Continued use of our services constitutes acceptance of any updated terms and conditions.